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Frequently Asked Questions
Please read our FAQ before sending us a message.
No. PetPeople.pk is only an online pet supply store attempting to make all pet care products available nationwide.
Our shipping costs are calculated in accordance with the weight of the item you purchase. Our fees are based on courier services rates and handling charges.
Cash on Delivery charges are always higher than those for Bank Transfer or EasyPaisa payment due to the higher charges imposed on us by the courier companies.
Currently we accept both Cash on Delivery and payment via either Bank Transfer or EasyPaisa. We are looking to introduce Credit Card payments in the near future also.
Account Number: 01288277901
Account Name: Sara Sultan / Adam
Account Number: 034373856839
PetParents receive their orders in accordance with the delivery options they select at the time of checkout.
Cash on Delivery Nationwide: Orders are dispatched within 24 hours of being placed and arrive within 2-3 days. More remote locations require 3-5 days for deliveries to arrive.
Deliveries within Karachi: 48 hours
TCS Overland Delivery via Bank Payment/EasyPaisa: Orders are dispatched within as soon as payments are received and arrive within 4-5 days. More remote locations require 6-8 days for deliveries to arrive.
Express Delivery via Bank Payment/EasyPaisa: Orders are dispatched within as soon as payments are received and arrive within 2-3 days. More remote locations require 3-5 days for deliveries to arrive.
Yes! You can return any item you ordered within 7 days of receiving your ordered item as long as the item is unopened and in its original condition. Pet ID Tags however cannot be returned, as these are customized items.
We will always do our best to protect your data and promise it will never be sold to anyone else.
As soon as we receive your order we will start processing it for delivery. If all the items are in stock we will send you a text message saying we will be dispatching your order and usually within a few hours of that your order will be delivered to the courier.
If an item you ordered is not in stock then we will give you a call with possible alternatives.
Write to us on [email protected]. If we do not already have the product you are looking for we will do our best to find it and make it available for you as soon as possible.